Sizing options within each listing refer to standard measures within each age group and have been tried and tested on actual children. They also work as a guide to estimate the amount of fabric / haberdashery needed to make the garment based on the standard measurements within each age group.
All costumes can be made to measure.
Please get in touch to provide the measurement of your child unless you want the garment to be made in standard measurements.
Shipping & Handling
PROCESSING & SHIPPING TIMES
The time I need to prepare an order for shipping varies. Some items are "in stock" others are "made to order". For details, see individual items, category labels in the shop or contact us.
A custom order or a bespoke piece can take several weeks.
Slots for Halloween can get booked up as early as August, so get in touch as soon as possible to avoid disappointment.
Once dispatched, you can expect these estimated shipping times with regular shipping options:
North America: 4-8 business days
Europe: 3-5 business days
Rest of the World: 7-10 business days
Actual delivery times will depend on the carrier and shipping method you choose. Express shipping with UPS / DHL are available.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. Atelier Spatz is not responsible for delays due to customs.
Returns & Exchanges
Atelier Spatz gladly accept returns and exchanges of unworn items:
Please contact us within 14 days of delivery.
Ship items back to us within 30 days of delivery.
Please contact us if you have any problems with your order or need to cancel it. I cannot accept cancellations of custom orders.
The following items cannot be returned or exchanged, unless they arrive damaged or defective:
Custom or personalised orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Care for your costume
If in doubt, we recommend all costumes - especially the bird capes - to be dry cleaned only.
Some items can be spot cleaned, please contact us if you need instructions.
Pirates: Shirts and Trousers are washable at 30C.
Bird Capes: They can be ironed. However, please be very careful and iron them only from the wrong side (the inside of the cape). If the cape gets creased during storage, hang it out, then iron at low temperatures from the wrong side.
Superheroes: The cape and cuffs are made from pure cotton to ensure safety (low flammability) and durability for the kids. They do crease. You can iron them, but don't use steam on or directly contact the metallic fabric.
Clown Collars: Those made from pure satin can be washed as delicates at 30C. Don't wash tulle collars in the machine.